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Terms & Conditions

This website is operated by Tax Form Hero LLC to provide users with secure online access to tools and resources for distributing tax-related information to recipients and submitting required data to government agencies (“Information Reporting”). By accessing or using this site, you agree to comply with these Terms of Use. If you do not accept these terms, you are not authorized to use the site.

ADDITIONAL TERMS

Certain features, content, subscriptions, or transactions may be governed by supplemental terms, which will be presented in the relevant sections of the site. Tax Form Hero LLC reserves the right to modify the site or these Terms of Use at any time. Updates take effect immediately upon posting. Continued use of the site constitutes acceptance of any changes.

CONFIDENTIALITY AND DATA PROTECTION

You acknowledge that the site and its content are proprietary to Tax Form Hero LLC. Any confidential information shared between parties under this agreement must be protected and used solely for fulfilling contractual obligations. Confidential data excludes publicly available information or data known prior to disclosure. Both parties agree to maintain confidentiality for a period of five (5) years following termination of the agreement and to limit access to authorized personnel only.

INTELLECTUAL PROPERTY

All content on this site—including text, graphics, software, data, and media—is protected by U.S. and international intellectual property laws. Tax Form Hero LLC retains all rights to its original and compiled works. You may view and download content for personal use only; no ownership rights are transferred through such use.

APPROPRIATE USE

Use of the site is limited to lawful purposes. You may not reproduce, distribute, or exploit any content without prior written consent. All intellectual property rights remain with Tax Form Hero LLC or respective third-party owners.

IRS COMBINED FEDERAL/STATE FILING PROGRAM

For details regarding the IRS Combined Federal/State Filing Program, please refer to the Help Center. Users are encouraged to consult a qualified tax professional for guidance on state-specific filing requirements.

ORDER CANCELLATION

Orders may be canceled only before any forms are submitted to the IRS or SSA. Once submission or printing has occurred, cancellation will not prevent delivery to recipients or transmission to government agencies. Due to the automated nature of the service, users are advised to verify all data before placing an order.

PAYMENT TERMS

Customers agree to pay all applicable fees as outlined in the pricing estimate. Tax Form Hero LLC may adjust rates annually with 30 days’ notice. Prepaid services expire on the stated date, and unused credits are non-refundable. Tax Form Hero LLC may, at its discretion, carry forward unused credits. All applicable taxes, excluding those based on Tax Form Hero’s income, are the responsibility of the customer. On-site service costs will be reimbursed as incurred. Unless otherwise stated, payment is due prior to or at the time of service.

SERVICE LEVEL AGREEMENT (SLA)

Tax Form Hero LLC (“Tax Form Hero”) is committed to delivering support services in accordance with the standards outlined in this Service Level Agreement. These services are provided as specified in the relevant Quote and are contingent upon the reasonable availability and cooperation of the Customer’s representatives.

Service Availability

Tax Form Hero ensures that its services will be operational and accessible to the Customer at least 95% of the time monthly, excluding planned maintenance periods. Planned Maintenance refers to scheduled service interruptions necessary for system upgrades or maintenance. These will be conducted during off-peak hours or weekends (based on the time zone of Tax Form Hero’s headquarters) and will be designed to minimize disruption. Planned maintenance will not exceed twelve (12) hours per calendar month. Recurring maintenance schedules may be published periodically. Tax Form Hero will provide at least three (3) days’ advance notice for any planned downtime outside of the recurring schedule, which may be communicated via website notifications on the Home page. The following scenarios are excluded from up-time calculations:

  • Errors caused by the Customer, such as incorrect login credentials or misuse of the platform contrary to provided documentation.
  • All planned maintenance, including infrastructure-level downtime.
  • Events beyond Tax Form Hero’s control, such as power outages, third-party hosting interruptions, or issues with external data sources (e.g., IRS or state websites).
  • Failures related to the Customer’s own systems, including software not provided by Tax Form Hero, hardware issues, or internet connectivity problems.

Technical Support

Tax Form Hero maintains a dedicated technical support team to handle inquiries and resolve issues efficiently. Support is available via email during Normal Support Hours, Monday through Friday, excluding U.S. federal holidays. Response of the email may take up to 24 to 48 hours Support contact details:

  • Email: admin@taxformhero.com

Tax Form Hero reserves the right to update contact information with reasonable notice, ensuring that at least one valid contact method remains available at all times.

Response to Issues

Support requests will be addressed within a commercially reasonable timeframe, based on the nature and severity of the issue.

Software Updates

Tax Form Hero will provide Customers with all relevant software updates, including patches, enhancements, and new versions, as they become generally available. These updates are considered part of the licensed software and are covered under the support and maintenance terms of this SLA.

SERVICE LIMITATIONS, WARRANTY, AND LEGAL DISCLAIMERS

Geographic Scope

Tax Form Hero LLC provides services exclusively within the United States. Access or use of the site and its services outside U.S. jurisdiction is not supported and may be restricted.

Limited Warranty and Remedies

Tax Form Hero LLC offers a limited warranty solely as outlined herein. If the site or services fail to meet this warranty, the sole remedy available to the user is, at Tax Form Hero LLC’s discretion:

  • A refund of the purchase price paid for the site or service, if applicable.
  • Repair or replacement of the product generated by the site, provided it is returned with proof of purchase.

This warranty does not cover issues resulting from misuse, improper configuration, abnormal usage, or malware. Replacement products are covered for the remainder of the original warranty period or 30 days—whichever is longer. Warranty services are not available outside the United States unless proof of purchase from an authorized U.S. source is provided.

Warranty Disclaimer

Except as expressly stated in official documentation, Tax Form Hero LLC disclaims all other warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent permitted by law. No representative, employee, or third-party provider is authorized to modify these terms unless formally agreed to in writing by an officer of Tax Form Hero LLC.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Tax Form Hero LLC and its suppliers shall not be liable for any indirect, incidental, special, or consequential damages. This includes, but is not limited to:

  • Loss of profits or data
  • Business interruption
  • Personal injury or privacy loss
  • Failure to meet any duty, including good faith or reasonable care
  • Any other financial or operational losses

This applies regardless of the legal theory—whether in contract, tort, negligence, strict liability, or otherwise—even if Tax Form Hero LLC was advised of the possibility of such damages. In all cases, the total liability of Tax Form Hero LLC and its suppliers shall not exceed the greater of the amount paid for the software.

EXTERNAL LINKS DISCLAIMER

Links to third-party websites are provided for convenience only. Tax Form Hero LLC does not endorse or assume responsibility for the content, accuracy, or availability of any external sites. Use of such links is at your own risk.

COMPLIANCE WITH APPLICABLE LAWS

By accessing and using this website, you agree to comply with all relevant laws and regulations, including those of the Commonwealth of Pennsylvania and applicable U.S. federal laws. This includes, but is not limited to, laws governing consumer protection, data privacy, electronic transactions, and export controls.

DATA ACCURACY AND FILING RESPONSIBILITY

You are responsible for ensuring the accuracy and completeness of all data submitted through the site. Timely saving and payment are required to meet regulatory deadlines:

  • Paper mailing deadline: Data must be finalized and paid for by January 28, 2026 to ensure delivery by February 02, 2026.

Tax Form Hero LLC is not liable for missed deadlines or penalties resulting from late, incomplete, or incorrect data submission. Use of the site is at your own risk.

INDEMNIFICATION

You agree to indemnify and hold harmless Tax Form Hero LLC, its affiliates, employees, and agents from any claims, liabilities, damages, or expenses—including legal fees—arising from your use of the site, violation of these terms, or failure to comply with applicable laws.

PRIVACY AND CONFIDENTIALITY

Tax Form Hero LLC adheres to its https://taxformhero.com/privacy-policy, which governs the collection, use, and protection of personal data. While the policy may be updated periodically, no changes will materially reduce the level of protection for customer data during any active service period. By using the services, you consent to the collection and processing of personal information as necessary to fulfill service obligations.

APPLICABLE LAW

By using the Site, you acknowledge that these Terms of Use and any dispute that might come up between you and the TAX FORM HERO LLC will be governed by Pennsylvania law, regardless of conflict of laws rules.

GOVERNING LAW

These Terms of Use and any disputes arising from your use of the site shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles. Federal law may also apply where relevant.

LICENSING AND GOVERNMENT USE

TTax Form Hero LLC is the licensor of all software and services provided through this site. Use by U.S. government entities are subject to Restricted Rights under applicable federal regulations, including DFARS 52.227-7013 and 48 CFR 52.227-19, which limit use, duplication, and disclosure.