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Terms & Conditions

By accessing or using this site, you agree to comply with these Terms of Use. If you do not accept these terms, you are not authorized to use the site.

This website is operated by Tax Form Hero LLC to provide users with secure online access to tools and resources for distributing tax-related information to recipients and submitting required data to government agencies ("Information Reporting").

Additional Terms

Certain features, content, subscriptions, or transactions may be governed by supplemental terms, which will be presented in the relevant sections of the site. Tax Form Hero LLC reserves the right to modify the site or these Terms of Use at any time. Updates take effect immediately upon posting. Continued use of the site constitutes acceptance of any changes.

Confidentiality and Data Protection

You acknowledge that the site and its content are proprietary to Tax Form Hero LLC. Any confidential information shared between parties under this agreement must be protected and used solely for fulfilling contractual obligations. Confidential data excludes publicly available information or data known prior to disclosure. Both parties agree to maintain confidentiality for a period of five (5) years following termination of the agreement and to limit access to authorized personnel only.

Intellectual Property

All content on this site — including text, graphics, software, data, and media — is protected by U.S. and international intellectual property laws. Tax Form Hero LLC retains all rights to its original and compiled works. You may view and download content for personal use only; no ownership rights are transferred through such use.

Appropriate Use

Use of the site is limited to lawful purposes. You may not reproduce, distribute, or exploit any content without prior written consent. All intellectual property rights remain with Tax Form Hero LLC or respective third-party owners.

IRS Combined Federal/State Filing Program

For details regarding the IRS Combined Federal/State Filing Program, please refer to the Help Center. Users are encouraged to consult a qualified tax professional for guidance on state-specific filing requirements.

Order Cancellation

Orders may be canceled only before any forms are submitted to the IRS or SSA. Once submission or printing has occurred, cancellation will not prevent delivery to recipients or transmission to government agencies. Due to the automated nature of the service, users are advised to verify all data before placing an order.

Payment Terms

Customers agree to pay all applicable fees as outlined in the pricing estimate. Tax Form Hero LLC may adjust rates annually with 30 days' notice. Prepaid services expire on the stated date, and unused credits are non-refundable. All applicable taxes are the responsibility of the customer. Unless otherwise stated, payment is due prior to or at the time of service.

Service Level Agreement

Service Availability

Tax Form Hero ensures that its services will be operational and accessible to the Customer at least 95% of the time monthly, excluding planned maintenance periods. Planned maintenance will not exceed twelve (12) hours per calendar month. Tax Form Hero will provide at least three (3) days' advance notice for any planned downtime.

The following scenarios are excluded from up-time calculations:

  • Errors caused by the Customer (incorrect login credentials, misuse of the platform)
  • All planned maintenance, including infrastructure-level downtime
  • Events beyond Tax Form Hero's control (power outages, third-party hosting interruptions, IRS or state website issues)
  • Failures related to the Customer's own systems, hardware, or internet connectivity

Technical Support

Tax Form Hero maintains a dedicated technical support team available via email during Normal Support Hours, Monday through Friday, excluding U.S. federal holidays. Response time may be up to 24–48 hours. Support contact: admin@taxformhero.com

Software Updates

Tax Form Hero will provide all relevant software updates, including patches, enhancements, and new versions, as they become generally available.

Service Limitations and Disclaimers

Geographic Scope

Tax Form Hero LLC provides services exclusively within the United States. Access or use outside U.S. jurisdiction is not supported and may be restricted.

Limited Warranty

If the site or services fail to meet the stated warranty, the sole remedy available is, at Tax Form Hero LLC's discretion: a refund of the purchase price paid, or repair/replacement of the product generated. This warranty does not cover issues resulting from misuse, improper configuration, abnormal usage, or malware.

Warranty Disclaimer

Except as expressly stated in official documentation, Tax Form Hero LLC disclaims all other warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent permitted by law.

Limitation of Liability

To the maximum extent permitted by law, Tax Form Hero LLC and its suppliers shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, business interruption, or personal injury. In all cases, total liability shall not exceed the amount paid for the software.

External Links

Links to third-party websites are provided for convenience only. Tax Form Hero LLC does not endorse or assume responsibility for the content, accuracy, or availability of any external sites.

Compliance with Applicable Laws

By accessing and using this website, you agree to comply with all relevant laws and regulations, including those of the Commonwealth of Pennsylvania and applicable U.S. federal laws.

Data Accuracy and Filing Responsibility

You are responsible for ensuring the accuracy and completeness of all data submitted through the site. Tax Form Hero LLC is not liable for missed deadlines or penalties resulting from late, incomplete, or incorrect data submission.

Indemnification

You agree to indemnify and hold harmless Tax Form Hero LLC, its affiliates, employees, and agents from any claims, liabilities, damages, or expenses — including legal fees — arising from your use of the site, violation of these terms, or failure to comply with applicable laws.

Privacy and Confidentiality

Tax Form Hero LLC adheres to its Privacy Policy, which governs the collection, use, and protection of personal data. By using the services, you consent to the collection and processing of personal information as necessary to fulfill service obligations.

Governing Law

These Terms of Use and any disputes arising from your use of the site shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles. Federal law may also apply where relevant.

Licensing and Government Use

Tax Form Hero LLC is the licensor of all software and services provided through this site. Use by U.S. government entities is subject to Restricted Rights under applicable federal regulations.